# FAQ - [Subscription & Payments](https://hash7-gitbook.gitbook.io/en/faq/subscription-and-payments.md) - [Auto-renewal & Grace period](https://hash7-gitbook.gitbook.io/en/faq/subscription-and-payments/auto-renewal-and-grace-period.md) - [Affiliate & Ambassador Program](https://hash7-gitbook.gitbook.io/en/faq/affiliate-and-ambassador-program.md) - [Is it possible to change the invitee?](https://hash7-gitbook.gitbook.io/en/faq/affiliate-and-ambassador-program/is-it-possible-to-change-the-invitee.md) - [Can I invite users to my team without paying for a subscription?](https://hash7-gitbook.gitbook.io/en/faq/affiliate-and-ambassador-program/can-i-invite-users-to-my-team-without-paying-for-a-subscription.md) - [Why have I not moved up a level in the affiliate program?](https://hash7-gitbook.gitbook.io/en/faq/affiliate-and-ambassador-program/why-have-i-not-moved-up-a-level-in-the-affiliate-program.md) - [What happens to the personal partner structure if the subscription is not paid?](https://hash7-gitbook.gitbook.io/en/faq/affiliate-and-ambassador-program/what-happens-to-the-personal-partner-structure-if-the-subscription-is-not-paid.md) - [Trading bots / Strategies](https://hash7-gitbook.gitbook.io/en/faq/trading-bots-strategies.md) - [Why is profit in the bot different from profit on the exchange (PnL)?](https://hash7-gitbook.gitbook.io/en/faq/trading-bots-strategies/why-is-profit-in-the-bot-different-from-profit-on-the-exchange-pnl.md) - [The trigger price for a sale was reached, but the bot did not sell. Why does this happen?](https://hash7-gitbook.gitbook.io/en/faq/trading-bots-strategies/the-trigger-price-for-a-sale-was-reached-but-the-bot-did-not-sell.-why-does-this-happen.md) - [Why the position total in the app differs from the exchange?](https://hash7-gitbook.gitbook.io/en/faq/trading-bots-strategies/why-the-position-total-in-the-app-differs-from-the-exchange.md) - [Why do some assets have a minimum position amount of 30/50 USDT?](https://hash7-gitbook.gitbook.io/en/faq/trading-bots-strategies/why-do-some-assets-have-a-minimum-position-amount-of-30-50-usdt.md) - [Why can't I specify less than 1% for ''Buy'' and ''Sell'' in the grid settings?](https://hash7-gitbook.gitbook.io/en/faq/trading-bots-strategies/why-cant-i-specify-less-than-1-for-buy-and-sell-in-the-grid-settings.md) - [Why is there a minimum value of 10 USDT for buying/selling an asset?](https://hash7-gitbook.gitbook.io/en/faq/trading-bots-strategies/why-is-there-a-minimum-value-of-10-usdt-for-buying-selling-an-asset.md) - [When launching a strategy, the exchange balance pause is enabled. What should I do?](https://hash7-gitbook.gitbook.io/en/faq/trading-bots-strategies/when-launching-a-strategy-the-exchange-balance-pause-is-enabled.-what-should-i-do.md) - [Why can't I see my invitee's strategies?](https://hash7-gitbook.gitbook.io/en/faq/trading-bots-strategies/why-cant-i-see-my-invitees-strategies.md) - [Insufficient funds on system balance. What does it mean and how to resume the work of the strategy?](https://hash7-gitbook.gitbook.io/en/faq/trading-bots-strategies/insufficient-funds-on-system-balance.-what-does-it-mean-and-how-to-resume-the-work-of-the-strategy.md) - [How will the bot buy and sell when I will change the grid settings in an already active strategy?](https://hash7-gitbook.gitbook.io/en/faq/trading-bots-strategies/how-will-the-bot-buy-and-sell-when-i-will-change-the-grid-settings-in-an-already-active-strategy.md) - [What happens if the bot will buy and doesn't sell because of a falling market?](https://hash7-gitbook.gitbook.io/en/faq/trading-bots-strategies/what-happens-if-the-bot-will-buy-and-doesnt-sell-because-of-a-falling-market.md) - [Account Management](https://hash7-gitbook.gitbook.io/en/faq/account-management.md) - [Loading screen “Searching for the optimal server”](https://hash7-gitbook.gitbook.io/en/faq/account-management/loading-screen-searching-for-the-optimal-server.md) - [How can I delete my account?](https://hash7-gitbook.gitbook.io/en/faq/account-management/how-can-i-delete-my-account.md) - ["Promo code" and "Discount code"](https://hash7-gitbook.gitbook.io/en/faq/account-management/promo-code-and-discount-code.md) - [What is the difference between "Delete" and "Reset"?](https://hash7-gitbook.gitbook.io/en/faq/account-management/what-is-the-difference-between-delete-and-reset.md) - [What will happen if my account expires?](https://hash7-gitbook.gitbook.io/en/faq/account-management/what-will-happen-if-my-account-expires.md) - [What is the difference between ''Pause'' and ''Stop buying''?](https://hash7-gitbook.gitbook.io/en/faq/account-management/what-is-the-difference-between-pause-and-stop-buying.md) - [Safety & Security](https://hash7-gitbook.gitbook.io/en/faq/safety-and-security.md) - [Are my funds safe?](https://hash7-gitbook.gitbook.io/en/faq/safety-and-security/are-my-funds-safe.md) - [Exchange Binding ](https://hash7-gitbook.gitbook.io/en/faq/exchange-binding.md) - [Is it possible to trade on several exchanges at the same time in HASH7?](https://hash7-gitbook.gitbook.io/en/faq/exchange-binding/is-it-possible-to-trade-on-several-exchanges-at-the-same-time-in-hash7.md) - [Bybit's API key settings on the exchange are different from those in the tutorial.](https://hash7-gitbook.gitbook.io/en/faq/exchange-binding/bybits-api-key-settings-on-the-exchange-are-different-from-those-in-the-tutorial..md) - [What should I do if I can't disable security controls on the Binance exchange?](https://hash7-gitbook.gitbook.io/en/faq/exchange-binding/what-should-i-do-if-i-cant-disable-security-controls-on-the-binance-exchange.md) - [Can I bind two accounts with one API?](https://hash7-gitbook.gitbook.io/en/faq/exchange-binding/can-i-bind-two-accounts-with-one-api.md) - [Where can I find API Binding Instructions?](https://hash7-gitbook.gitbook.io/en/faq/exchange-binding/where-can-i-find-api-binding-instructions.md) - [API Issues](https://hash7-gitbook.gitbook.io/en/faq/api-issues.md) - [Error "Invalid API Key or permissions for action"](https://hash7-gitbook.gitbook.io/en/faq/api-issues/error-invalid-api-key-or-permissions-for-action.md) - [Error "The requested symbol is not whitelisted"](https://hash7-gitbook.gitbook.io/en/faq/api-issues/error-the-requested-symbol-is-not-whitelisted.md) - [Error "Insufficient balance. “side”: “SELL”"](https://hash7-gitbook.gitbook.io/en/faq/api-issues/error-insufficient-balance.-side-sell.md) - [Error "Insufficient balance. “side”: “BUY”"](https://hash7-gitbook.gitbook.io/en/faq/api-issues/error-insufficient-balance.-side-buy.md) - [Error "Order quantity exceeded lower limit"](https://hash7-gitbook.gitbook.io/en/faq/api-issues/error-order-quantity-exceeded-lower-limit.md) - [Error "Compliance rules triggered"](https://hash7-gitbook.gitbook.io/en/faq/api-issues/error-compliance-rules-triggered.md) - [Error "You are not authorized to execute this request"](https://hash7-gitbook.gitbook.io/en/faq/api-issues/error-you-are-not-authorized-to-execute-this-request.md) - [What should I do if I get a notification with Insufficient balance on the system balance?](https://hash7-gitbook.gitbook.io/en/faq/api-issues/what-should-i-do-if-i-get-a-notification-with-insufficient-balance-on-the-system-balance.md) - [Error "Your bybit account type is outdated"](https://hash7-gitbook.gitbook.io/en/faq/api-issues/error-your-bybit-account-type-is-outdated.md) - [Error bybit:"Insufficient balance"](https://hash7-gitbook.gitbook.io/en/faq/api-issues/error-bybit-insufficient-balance.md) - [Error bingx:"Insufficient assets, please verify the assets status"](https://hash7-gitbook.gitbook.io/en/faq/api-issues/error-bingx-insufficient-assets-please-verify-the-assets-status.md) - [Error "bingx GET ... Bad Gateaway"](https://hash7-gitbook.gitbook.io/en/faq/api-issues/error-bingx-get-...-bad-gateaway.md) - [Error bingx:"The current system is busy, please try again later"](https://hash7-gitbook.gitbook.io/en/faq/api-issues/error-bingx-the-current-system-is-busy-please-try-again-later.md) - [Error "Oversold" (code 30005) on MEXC exchange](https://hash7-gitbook.gitbook.io/en/faq/api-issues/error-oversold-code-30005-on-mexc-exchange.md) - [Error OKX "51138 — The lowest price limit for the sell leg..."](https://hash7-gitbook.gitbook.io/en/faq/api-issues/error-okx-51138-the-lowest-price-limit-for-the-sell-leg....md) - [General](https://hash7-gitbook.gitbook.io/en/faq/general.md) - [Is it possible to bind an exchange to a bot via a sub-account?](https://hash7-gitbook.gitbook.io/en/faq/general/is-it-possible-to-bind-an-exchange-to-a-bot-via-a-sub-account.md) - [Where can I learn about the most profitable and effective strategies ?](https://hash7-gitbook.gitbook.io/en/faq/general/where-can-i-learn-about-the-most-profitable-and-effective-strategies.md) - [Why open orders placed by the bot are not displayed on the exchange?](https://hash7-gitbook.gitbook.io/en/faq/general/why-open-orders-placed-by-the-bot-are-not-displayed-on-the-exchange.md) - [What is an automated trading bot?](https://hash7-gitbook.gitbook.io/en/faq/general/what-is-an-automated-trading-bot.md) - [What if the HASH7 app is not available for download on Google play?](https://hash7-gitbook.gitbook.io/en/faq/general/what-if-the-hash7-app-is-not-available-for-download-on-google-play.md) - [What is the difference between Hash7 and an exchange bot?](https://hash7-gitbook.gitbook.io/en/faq/general/what-is-the-difference-between-hash7-and-an-exchange-bot.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://hash7-gitbook.gitbook.io/en/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.