# FAQ

- [Subscription & Payments](/en/faq/subscription-and-payments.md)
- [Auto-renewal & Grace period](/en/faq/subscription-and-payments/auto-renewal-and-grace-period.md)
- [Affiliate & Ambassador Program](/en/faq/affiliate-and-ambassador-program.md)
- [Is it possible to change the invitee?](/en/faq/affiliate-and-ambassador-program/is-it-possible-to-change-the-invitee.md)
- [Can I invite users to my team without paying for a subscription?](/en/faq/affiliate-and-ambassador-program/can-i-invite-users-to-my-team-without-paying-for-a-subscription.md)
- [Why have I not moved up a level in the affiliate program?](/en/faq/affiliate-and-ambassador-program/why-have-i-not-moved-up-a-level-in-the-affiliate-program.md)
- [What happens to the personal partner structure if the subscription is not paid?](/en/faq/affiliate-and-ambassador-program/what-happens-to-the-personal-partner-structure-if-the-subscription-is-not-paid.md)
- [Trading bots / Strategies](/en/faq/trading-bots-strategies.md)
- [Why is profit in the bot different from profit on the exchange (PnL)?](/en/faq/trading-bots-strategies/why-is-profit-in-the-bot-different-from-profit-on-the-exchange-pnl.md)
- [The trigger price for a sale was reached, but the bot did not sell. Why does this happen?](/en/faq/trading-bots-strategies/the-trigger-price-for-a-sale-was-reached-but-the-bot-did-not-sell.-why-does-this-happen.md)
- [Why the position total in the app differs from the exchange?](/en/faq/trading-bots-strategies/why-the-position-total-in-the-app-differs-from-the-exchange.md)
- [Why do some assets have a minimum position amount of 30/50 USDT?](/en/faq/trading-bots-strategies/why-do-some-assets-have-a-minimum-position-amount-of-30-50-usdt.md)
- [Why can't I specify less than 1% for ''Buy'' and ''Sell'' in the grid settings?](/en/faq/trading-bots-strategies/why-cant-i-specify-less-than-1-for-buy-and-sell-in-the-grid-settings.md)
- [Why is there a minimum value of 10 USDT for buying/selling an asset?](/en/faq/trading-bots-strategies/why-is-there-a-minimum-value-of-10-usdt-for-buying-selling-an-asset.md)
- [When launching a strategy, the exchange balance pause is enabled. What should I do?](/en/faq/trading-bots-strategies/when-launching-a-strategy-the-exchange-balance-pause-is-enabled.-what-should-i-do.md)
- [Why can't I see my invitee's strategies?](/en/faq/trading-bots-strategies/why-cant-i-see-my-invitees-strategies.md)
- [Insufficient funds on system balance. What does it mean and how to resume the work of the strategy?](/en/faq/trading-bots-strategies/insufficient-funds-on-system-balance.-what-does-it-mean-and-how-to-resume-the-work-of-the-strategy.md)
- [How will the bot buy and sell when I will change the grid settings in an already active strategy?](/en/faq/trading-bots-strategies/how-will-the-bot-buy-and-sell-when-i-will-change-the-grid-settings-in-an-already-active-strategy.md)
- [What happens if the bot will buy and doesn't sell because of a falling market?](/en/faq/trading-bots-strategies/what-happens-if-the-bot-will-buy-and-doesnt-sell-because-of-a-falling-market.md)
- [Account Management](/en/faq/account-management.md)
- [Loading screen “Searching for the optimal server”](/en/faq/account-management/loading-screen-searching-for-the-optimal-server.md)
- [How can I delete my account?](/en/faq/account-management/how-can-i-delete-my-account.md)
- ["Promo code" and "Discount code"](/en/faq/account-management/promo-code-and-discount-code.md)
- [What is the difference between "Delete" and "Reset"?](/en/faq/account-management/what-is-the-difference-between-delete-and-reset.md)
- [What will happen if my account expires?](/en/faq/account-management/what-will-happen-if-my-account-expires.md)
- [What is the difference between ''Pause'' and ''Stop buying''?](/en/faq/account-management/what-is-the-difference-between-pause-and-stop-buying.md)
- [Safety & Security](/en/faq/safety-and-security.md)
- [Are my funds safe?](/en/faq/safety-and-security/are-my-funds-safe.md)
- [Exchange Binding ](/en/faq/exchange-binding.md)
- [Is it possible to trade on several exchanges at the same time in HASH7?](/en/faq/exchange-binding/is-it-possible-to-trade-on-several-exchanges-at-the-same-time-in-hash7.md)
- [Bybit's API key settings on the exchange are different from those in the tutorial.](/en/faq/exchange-binding/bybits-api-key-settings-on-the-exchange-are-different-from-those-in-the-tutorial..md)
- [What should I do if I can't disable security controls on the Binance exchange?](/en/faq/exchange-binding/what-should-i-do-if-i-cant-disable-security-controls-on-the-binance-exchange.md)
- [Can I bind two accounts with one API?](/en/faq/exchange-binding/can-i-bind-two-accounts-with-one-api.md)
- [Where can I find API Binding Instructions?](/en/faq/exchange-binding/where-can-i-find-api-binding-instructions.md)
- [API Issues](/en/faq/api-issues.md)
- [Error "Invalid API Key or permissions for action"](/en/faq/api-issues/error-invalid-api-key-or-permissions-for-action.md)
- [Error "The requested symbol is not whitelisted"](/en/faq/api-issues/error-the-requested-symbol-is-not-whitelisted.md)
- [Error "Insufficient balance. “side”: “SELL”"](/en/faq/api-issues/error-insufficient-balance.-side-sell.md)
- [Error "Insufficient balance. “side”: “BUY”"](/en/faq/api-issues/error-insufficient-balance.-side-buy.md)
- [Error "Order quantity exceeded lower limit"](/en/faq/api-issues/error-order-quantity-exceeded-lower-limit.md)
- [Error "Compliance rules triggered"](/en/faq/api-issues/error-compliance-rules-triggered.md)
- [Error "You are not authorized to execute this request"](/en/faq/api-issues/error-you-are-not-authorized-to-execute-this-request.md)
- [What should I do if I get a notification with Insufficient balance on the system balance?](/en/faq/api-issues/what-should-i-do-if-i-get-a-notification-with-insufficient-balance-on-the-system-balance.md)
- [Error "Your bybit account type is outdated"](/en/faq/api-issues/error-your-bybit-account-type-is-outdated.md)
- [Error bybit:"Insufficient balance"](/en/faq/api-issues/error-bybit-insufficient-balance.md)
- [Error bingx:"Insufficient assets, please verify the assets status"](/en/faq/api-issues/error-bingx-insufficient-assets-please-verify-the-assets-status.md)
- [Error "bingx GET ... Bad Gateaway"](/en/faq/api-issues/error-bingx-get-...-bad-gateaway.md)
- [Error bingx:"The current system is busy, please try again later"](/en/faq/api-issues/error-bingx-the-current-system-is-busy-please-try-again-later.md)
- [Error "Oversold" (code 30005) on MEXC exchange](/en/faq/api-issues/error-oversold-code-30005-on-mexc-exchange.md)
- [Error OKX "51138 — The lowest price limit for the sell leg..."](/en/faq/api-issues/error-okx-51138-the-lowest-price-limit-for-the-sell-leg....md)
- [General](/en/faq/general.md)
- [Is it possible to bind an exchange to a bot via a sub-account?](/en/faq/general/is-it-possible-to-bind-an-exchange-to-a-bot-via-a-sub-account.md)
- [Where can I learn about the most profitable and effective strategies ?](/en/faq/general/where-can-i-learn-about-the-most-profitable-and-effective-strategies.md)
- [Why open orders placed by the bot are not displayed on the exchange?](/en/faq/general/why-open-orders-placed-by-the-bot-are-not-displayed-on-the-exchange.md)
- [What is an automated trading bot?](/en/faq/general/what-is-an-automated-trading-bot.md)
- [What if the HASH7 app is not available for download on Google play?](/en/faq/general/what-if-the-hash7-app-is-not-available-for-download-on-google-play.md)
- [What is the difference between Hash7 and an exchange bot?](/en/faq/general/what-is-the-difference-between-hash7-and-an-exchange-bot.md)