Hash7 Gitbook: EN
  • #️⃣About Hash7
    • 👋Welcome!
    • 💫Differences and advantages
    • ❗Disclaimer
  • 1️⃣User Guide
    • 1.1 System balance top up
    • 1.2 Registration & Log in
    • 1.3 API Binding Tutorial
      • 1.3.1 Binance API Binding Tutorial
        • Binance: whitelist assets adding
      • 1.3.2 HTX API Binding Tutorial
        • HTX: whitelist assets adding
      • 1.3.3 Bybit API Binding Tutorial
        • Bybit: whitelist assets adding
      • 1.3.4 BingX API Binding Tutorial
      • 1.3.5 OKX API Binding Tutorial
    • 1.4 API Binding Tutorial (web-version)
      • 1.4.1 Binance API Binding Tutorial
      • 1.4.2 Bybit API Binding Tutorial
      • 1.4.3 HTX API Binding Tutorial
      • 1.4.4 BingX API Binding Tutorial
      • 1.4.5 OKX API Binding Tutorial
    • 1.5 Log: Transactions & Positions Record
    • 1.6 Partner page navigation
    • 1.7 Strategy copying
    • 1.8 Auto-renewal
    • 1.9 Installation of the Hash7 app via TestFlight (iOS/test mode)
    • 1.10 Operation with volatile coins
  • 2️⃣Quick start
    • ⁉️How to launch a strategy?
    • 2.1 Balance top up
      • 2.1.1 Balance top up via Binance
      • 2.1.2 Balance top up via Bybit
      • 2.1.3 Balance top up via HTX
      • 2.1.4 Balance top up via BingX
    • 2.2 Subscription payment
    • 2.3 ''Auto'' strategy settings (Infinity Grid bot)
      • Grid setting modes
    • 2.4 ''Pro'' strategy settings (Infinity Grid bot)
    • 2.5 ''Auto'' strategy settings (Average Grid bot)
    • 2.6 ''Pro'' strategy settings (Average Grid bot)
    • 2.7 Portfolio guide
    • 2.8 Strategy Transfer
    • 2.9 Asset Import
  • 3️⃣Affiliate program
    • 3.1 Qualifications & conditions
    • 3.2 Examples reward distribution:
    • 3.3 How can I invite a partner?
  • 4️⃣TRADING BOTS
    • 4.1 Infinity Grid bot
    • 4.2 Average Grid bot
    • 4.3 DCA bot
    • 4.4 Futures Grid bot
    • 4.5 AI bot
  • 📜FAQ
    • Subscription & Payments
      • ❔How do I top up my wallet and activate my subscription?
      • ❔Auto-renewal & Grace period
      • ❔What happens to my personal partner structure in case of
    • Affiliate & Ambassador Program
      • ❔Is it possible to change the invitee?
      • ❔Why have I not moved up a level in the affiliate program?
    • Trading bots / Strategies
      • ❔Why is profit in the bot different from profit on the exchange (PnL)?
      • ❔The trigger price for a sale was reached, but the bot did not sell. Why does this happen?
      • ❔Why the position total in the app differs from the exchange?
      • ❔Why do some assets have a minimum position amount of 30/50 USDT?
      • ❔Why can't I specify less than 1% for ''Buy'' and ''Sell'' in the grid settings?
      • ❔Why is there a minimum value of 10 USDT for buying/selling an asset?
      • ❔When launching a strategy, the exchange balance pause is enabled. What should I do?
      • ❔Why can't I see my invitee's strategies?
      • ❔Insufficient funds on system balance. What does it mean and how to resume the work of the strategy?
      • ❔How will the bot buy and sell when I will change the grid settings in an already active strategy?
      • ❔What happens if the bot will buy and doesn't sell because of a falling market?
    • Account Management
      • ❔How can I delete my account?
      • ❔"Promo code" and "Discount code"
      • ❔What is the difference between "Delete" and "Reset"?
      • ❔What will happen if my account expires?
      • ❔What is the difference between ''Pause'' and ''Stop buying''?
    • Safety & Security
      • ❔Are my funds safe?
    • Exchange Binding
      • ❔Is it possible to trade on several exchanges at the same time in HASH7?
      • ❔Bybit's API key settings on the exchange are different from those in the tutorial.
      • ❔What should I do if I can't disable security controls on the Binance exchange?
      • ❔Can I bind two accounts with one API?
      • ❔Where can I find API Binding Instructions?
    • API Issues
      • ❔What should I do if I get the error Invalid API Key or permissions for action?
      • ❔What should I do if I get the error The requested symbol is not whitelisted?
      • ❔What should I do if I get the error Insufficient balance. “side”: “SELL”?
      • ❔What should I do if I get the error Insufficient balance. “side”: “BUY”?
      • ❔What should I do if I get the error Order quantity exceeded lower limit?
      • ❔What should I do if I get the error Compliance rules triggered?
      • ❔What should I do if I get the error You are not authorized to execute this request?
      • ❔What should I do if I get a notification with Insufficient balance on the system balance?
      • ❔What should I do if I get the error Your bybit account type is outdated?
      • ❔What should I do if I get the error bybit:"Insufficient balance"?
      • ❔What should I do if I get the error bingx:"Insufficient assets, please verify the assets status"?
      • ❔What should I do if I get the error bingx GET ... Bad Gateaway?
      • ❔What should I do if I get the error bingx:"The current system is busy, please try again later"?
    • General
      • ❔Is it possible to bind an exchange to a bot via a sub-account?
      • ❔Where can I learn about the most profitable and effective strategies ?
      • ❔Why open orders placed by the bot are not displayed on the exchange?
      • ❔What is an automated trading bot?
      • ❔What if the HASH7 app is not available for download on Google play?
      • ❔What is the difference between Hash7 and an exchange bot?
  • ⚙️technical support
    • Contacts
  • 📃Legal
    • Terms and Conditions
    • Privacy Policy
    • Disclaimer Statement for Digital Asset Trading
    • Rules for Combating Money Laundering and Illegal Currency Exchange
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On this page
  • 1. Data Collection
  • 2. Data Collection Methods
  • 3. Personal Data Disclosure Policy
  • 4.1 Ensuring Service Security
  • 5. Storage of Personal Data
  • 6. User Rights
  1. Legal

Privacy Policy

1. Data Collection

1.1 Personal data encompasses any information about the User that enables their identification. HASH7LABS LIMITED is entitled to collect, use, store, and transmit Customer data, which are divided into the following categories:

Contact data: including email address;

Profile data: including username, password, or referral code;

User trading activity data in the Application;

Technical data: including the IP address used to connect your computer or other device to the internet, Application login data (where applicable), browser type and version, timezone settings, browser plug-in types and versions, operating system and platform, information about your visit to the website, including complete URL addresses of resources, clickstream to, through, and from the website (including date and time), page response times, download errors, duration of visits to certain pages, information on interactions with the page (such as scrolling, clicks, and mouse hovers), methods used to exit the page, and any other information related to customer support inquiries;

Marketing and communication data: including User preferences for receiving marketing information from HASH7LABS LIMITED.

1.2 The aforementioned information is used for processing with the purpose of enhancing and administering the Services and Application, ensuring security, preventing fraud, complying with legislation, and other purposes with the User's consent.

2. Data Collection Methods

2.1 Direct Interaction: The User has the opportunity to provide contact data by filling out forms or getting in touch with HASH7LABS LIMITED via email or other communication means. Through direct interaction, data may be provided, which the User submits during account creation, subscription activation, marketing subscription request, participation in contests, promotions, or surveys, as well as when providing feedback about the Website and/or Application;

2.2 Automated Technologies or Interactions: When interacting with the HASH7LABS LIMITED Website and/or Application, technical data about the User's hardware, actions, and viewing patterns may be automatically collected by HASH7LABS LIMITED. This data may be collected using cookies, server logs, and similar technologies;

2.3 Receipt of Data from Third Parties or Public Sources: HASH7LABS LIMITED reserves the right to obtain the User's data from public sources and/or third parties (including but not limited to analytical service providers, advertising networks, search information providers, technical, payment, and other services) and/or from other internet resources managed by HASH7LABS LIMITED, as well as from other services provided by HASH7LABS LIMITED.

3. Personal Data Disclosure Policy

3.1 Customer data may be partially or fully disclosed in the following cases:

  1. Disclosure to a third party with the prior consent of the user;

  2. Disclosure of information to third parties or administrative or judicial authorities in accordance with applicable legal norms or requirements of administrative or judicial authorities;

  3. When it is necessary to transmit the User's data to a third party for the provision of products and services requested by the User;

  4. Other cases of information disclosure that are deemed necessary in accordance with applicable legislation or the Privacy Policy.

3.2 Apart from instances explicitly provided for in this Privacy Policy, HASH7LABS LIMITED commits to refrain from selling or disclosing Users' data to other commercial or non-commercial organizations or companies.

4.1 Ensuring Service Security

4.1 HASH7LABS LIMITED commits to taking all necessary technical and organizational measures to ensure the protection of User data from accidental or unlawful destruction, loss, alteration, as well as unauthorized disclosure, misuse, or any other unlawful processing;

4.2 he use of the Internet may involve certain security risks, and data transmission over the Internet may be unsafe. HASH7LABS LIMITED employs appropriate measures to protect users' data; however, it cannot guarantee absolute security of such data.

4.3 To ensure the security of data, Users are advised to adhere to the following measures:

  1. Enable two-factor authentication (2FA) for the Hash7 Application account (if available) and all exchanges;

  2. Safely store backup keys in a secure location, preferably in a limited-access storage providing maximum protection;

  3. Avoid sending API keys through instant messaging apps or storing them in cloud storage;

  4. Exercise caution and be particularly attentive to emails that may mimic official correspondence from exchanges to prevent phishing attacks;

  5. It is recommended to create backups of application security keys in case of loss or theft of the primary device to ensure account access recovery in unforeseen circumstances.

Implementing these measures will help ensure proper preservation and confidentiality of User personal data, prevent unauthorized access, and minimize the risk of data theft or loss. Users are advised to follow the provided instructions in the interest of their information security.

5. Storage of Personal Data

5.1 When determining the appropriate retention period for data, HASH7LABS LIMITED takes into account the volume, nature, and potential risk of harm resulting from unauthorized use or disclosure of data, the purposes of processing, and the possibility of achieving these purposes through alternative means;

5.2 When the User's data are no longer needed for the specified purposes, Hash7 undertakes to destroy, delete, or transform them into an safety form.

6. User Rights

6.1 The User is granted the following rights: Right to information and data access:

  1. Obtain information about the personal data being processed;

  2. Right to erasure: Request the deletion of personal data no longer needed for the relevant purposes;

  3. Right to object and restrict: Object to the processing of personal data and demand processing restrictions;

  4. Right to rectification: Rectify personal data to ensure accuracy and currency;

  5. Right to withdraw consent: Withdraw consent for the processing of personal data at any time;

  6. Right to access personal data: Request access to copies of personal data and verify their lawful processing;

  7. Right to rectify personal data: Request the rectification of incomplete or inaccurate personal data.

6.2 In case of security breaches or data leaks detection, HASH7LABS LIMITED will take all necessary measures to prevent or minimize potential consequences, as well as notify the User in accordance with the requirements of applicable data protection legislation.

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Last updated 1 year ago

This commitment to data security is an integral part of the Agreement. If you have any questions or believe that HASH7LABS LIMITED is not complying with this Privacy Policy, please contact us for clarification and resolution of any issues by e-mail: .

📃
hello@hash7.io